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What can online services do for me?
GP online services allow you to access a range of services via your computer or mobile device. Once you have signed up to the service, you will be able to use these resources.
Online services allow you to:
- Renew or order repeat prescriptions online
- View parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results
- see communications between your GP surgery and other services, such as hospitals
The service is free and available 24 hours a day, it’s especially useful when the practice is closed or telephone lines are busy. Everyone who is registered with a GP can have access to their practice’s online services. It is quick and easy to use, anywhere and at any time. It is secure and only available to patients who signed up for it and received their log-in details.
How do i get online services?
From the 1st of November 2023 all patients will automatically be granted access to their medical records via the NHS app. However, access will only be granted to anything that has been added from this date.
How to register for Online Services
- If you wish to have access to content prior to this date you will need to fill out one of our Advanced Online Services Request Forms which you can print out HERE or ask for from one of our reception staff.
- Once you have filled this in please return to the surgery in person so we can validate your identity along with two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill).
- Once a doctor has authorised your request it will be processed within 28 days.
How do i get proxy access to another’s online services?
If You have an elderly relative or a child who is unable to manage their own medications, you may wish to be given proxy access to their medical records and online services in order to better help them. To do this please follow the steps below.
How To Request Proxy Access To Online Services
- Please fill out one of our Proxy Access to Online Services Request Forms which you can print out HERE or request one from our reception staff.
- You will need the form to be signed by the patient for whom you are requesting Proxy access.
- Once you have filled this in, please return it to the surgery in person along with a form of ID from the patient in question as proof of their permission.
- Your Request should be processed within 28 days.
Please be aware that online access without express permission of the patient can only be granted to children under the age of 11 years old. If the child is more than 11 years old, please inquire at the surgery for more information on how to proceed with this.
Rapid Health
Did you know that you can now request appointments with your surgery online?
Adult in need of care?
Skip the phone and try out our smart triage online.
Through our access to Rapid Health, we now have the capability to book doctors’ appointments and give support with non-urgent medical or admin requests online, allowing our patients to skip the usual phone queues and access a range of our services direct. Please take a look at below for the full range of services that Rapid Health offers.
What can Rapid Health do for me?
- Booking Appointments with a doctor
- Sick note requests
- Test results requests
- Doctors’ letters requests
- Order repeat prescriptions
- Basic administrative queries
ATTENTION: PLEASE BE AWARE THAT YOU CANNOT BOOK COILS, IMPLANTS OR MINOR OPS DIRECTLY THROUGH RAPID HEALTH (YOUR APPOINTMENT WILL ONLY BE TO ASSESS FOR THESE THINGS AND YOU WILL NOT BE ABLE TO HAVE THEM DONE THAT DAY!
