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Noticeboard

Important News!  

We now have Over 65's Flu Vaccinations available to those patients that have received an invitation to attend the Flu Clinics.

Under 65's Flu Vaccinations are now available to those patients that have received an invitation to attend the Flu Clinics.  Please see Clinic Times listed under Further Information.

GDPR 

  WE'RE MAKING IT EASIER FOR YOU TO FIND OUT HOW WE HANDLE YOUR INFORMATION.

A new data privacy law is being introduced this year in the UK.  As a result, we will be publishing a new Privacy Notice on the 25th May 2018, to make it easier for you to find out how we use and protect your information.  We won't be changing the way we use your personal information but the new notice will provide you with additional details such as:

  • Your increased rights in relation to the information we hold about you.
  • How we keep your personal information secure.
  • The types of personal information  The Atherstone Surgery collects about you and how we collect it and use it.
  • The legal grounds for how we use your information. 

Our Data Protection Officer is Paul Couldrey.

We are now offering online services.  You will have access to the following any day,  at any time:

You can cancel or change appointments with your own GP, Request repeat prescriptions, see limited, basic information on your records such as medication and allergies.

You can also withdraw from this service at any point it's completely your choice.

You can still contact us in the same ways that you always have this is just an additional service to try and make things easier.

for more information please pick up a leaflet and a registration form from our reception.

 

 

 

How did we rate? CQC Report 2014

Please click here to see how this surgery was rated

Appointments

The surgery runs a mixture of open and booked appointments. Open surgeries are held Monday and Friday mornings 08.45 - 10.30.

Appointments for practice nurses can be made by calling in at reception or by telephone between 08.30 - 12.30 and 13.45 - 17.45 Monday to Friday. Appointments can also be made for doctors in the above way. However, we also have an automated booking system which allows you to make, check or cancel appointments 24 hours a day, seven days a week.

To use this system we must hold the most up-to-date telephone number for you and your date of birth must be correct on our system. For more information please enquire at reception.

Most clinics are by appointment only. Patients are usually seen by their usual doctor for booked appointments, but if that doctor is unavailable an appointment will be offered with another clinician.

Emergencies

If you need to be seen URGENTLY please tell the staff so that the doctor can be informed. Some appointments are kept open for emergencies, to be booked on the day. Monday mornings are always very busy so, if possible, please telephone at other times.

Nurse Appointments

The surgery employs three nurse practitioners who work alongside GP's during open surgeries or by appointment at other times.

The surgery also employs health care assistants who work alongside our doctors and nurses. They run clinics for things such as blood pressure monitoring, ECGs, urine testing, new patient checks, etc.

Chaperone Service

If requested a member of the practice staff can accompany you during your consultation and/or examination with a GP or a nurse.

Telephone Advice

At any time of the day or night you can access help by calling the NHS Direct service on 111. You will be put through to a triage operator who will ask you some basic questions about your condition / concern and will arrange for either a nurse or doctor to call you back.

You may, of course, call the surgery to ask for help or advice.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who do not attend booked appointments on 3 consecutive occasions within a 6 month period will be notified of such in writing. Continuation of this may result in being removed from the practice list.

 
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